The Importance of Pre-Meal

On January 13, 2009, we opened our restaurant, Shogun, in Delmar, NY and my father held our first pre-meal inside the kitchen. As the first of the soft-opening customers trickled through the front door, he shared this nugget of instruction: “This is how you pour miso soup.” We were about to open a Japanese restaurant — and we didn’t know how to serve the soup. This is like asking for garlic bread at The Olive Garden and your server saying, “Garlic what?” Case Studies: The Difference Pre-Meal Makes I always thought pre-meal was the best part of a shift. Our pre-meals
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I Get Anxiety Over This Type of E-mail

There’s one type of email that I loathe above all others. Can you guess what it is? I bet it’s not what you’re thinking. I hate ’em. Seriously, I’d rather read hate mail. I’d rather read Tea Party literature hand-curated by Ted Cruz, or ad-copy from AT&T explaining how bundling my cable, phone and Internet could save me $300. The interesting part? About 75% of the time, what’s inside these emails… Is glowing. Overwhelming positive. Even raving.  Yet the anxiety still seizes me like talons around testicles the moment I see the number (1) in the sub-category I keep for these emails, like a raised
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